Tom Organic

Terms & Conditions

Welcome to (referred to as the 'Site').
Please review the following basic terms that govern your use of and purchase of products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by these terms.

All prices quoted are in Australian Dollars (AUD) and are inclusive of any applicable Goods and Services Tax (GST).

Delivery is available Australia wide via Australia Post. TOM Organic dispatch orders twice a week. In most cases, your delivery will arrive within 5 days of the postage date. Please contact us at for details of any delivery not received within 10 days of order confirmation.

TOM Organic is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

We want you to be satisfied with your purchase from the Site, however due to the nature of the products and the TGA standards by which they are governed we cannot accept returns due to change of mind.

We will accept returns under the following conditions: If the goods are faulty, have been wrongly described, are different to the product purchased on the website or don't do what they are supposed to do, you can choose between a refund, exchange or credit.

You must notify TOM Organic of your intention to return a product within a reasonable timeframe, this notification should contain the following information: customer name, date of purchase, the order number, batch number of product if faulty, items being returned and the reason for the return.

Whilst TOM Organic takes all reasonable care to ensure the accuracy of information on the Site, from time to time there may be information on the website or in any sales literature, quotation, price list, tax invoice or other document or information issued by TOM Organic that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing or availability.

TOM Organic reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after an order has been submitted) without any liability on the part of TOM Organic. TOM Organic will not be bound by incorrect information that appears on the Site or in any other document or information issued by TOM Organic.

TOM Organic products may be returned or exchanged in accordance with the policies above.
 The TOM Organic website and all contents of this site are provided on an 'as is' basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.

We will charge your credit card when we ship your order. We accept the following credit cards at this time: Visa and MasterCard. For your convenience, our Merchant facility (NAB) will save your credit or debit card information – this information is not stored or accessible to TOM Organic, it is stored securely by the National Australia Bank.

We are not responsible for any fees or charges that your bank or credit card issuer may apply. If your credit card issuer reverses a charge to your credit card, we may bill your account directly and seek payment by another method including a mailed statement.

The risk of loss and title for items purchased by you pass to you upon our delivery of the items to the carrier.

If you have enquiries or wish to provide feedback about this policy, please direct mail to the Privacy Officer at:
TOM Organic Pty Ltd

+61 3 8534 8030
Princes St, St Kilda
VIC 3182 Australia.


Copyright of material contained on this website is owned by TOM Organic unless otherwise indicated.

TOM Organic authorises you to copy, download and/or print any material published by TOM Organic on this website for non-commercial use only, provided that such material is not edited or modified and retains all copyright and other proprietary notices, including any disclaimer contained.

All trademarks, logos, images, product and company names referred to in this website are the property of their respective owners.

The materials on this website are provided ‘as is’ and without warranties of any kind either express or implied to the fullest extent permissible pursuant to the laws of Victoria, Australia.

TOM Organic disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.

TOM Organic makes no claim as to the accuracy of the content contained nor accept liability for any information or advice provided or referred to on the TOM Organic website

TOM Organic does not accept any liability for loss or damages incurred by any person as a result of reliance placed upon the content of the TOM Organic website or any other information incorporated by reference.

The information on the TOM Organic website is provided on the basis that all persons accessing this website undertake the responsibility for assessing the accuracy of its content and that they rely on it entirely at their own risk.

TOM Organic provides external links for your convenience on the main pages and the blog. Whilst TOM Organic has used reasonable endeavors to review the links, it is not responsible for the accuracy, legality or decency of material, nor is TOM Organic responsible for the copyright compliance of the links.

The TOM Organic website is to be construed in accordance with, and is governed, by the laws of Victoria and Australia. By using this website you submit to the jurisdiction of the courts of Victoria in relation to any dispute relating to the website.

We will take reasonable steps to make sure any personal information we have isn’t lost or accessed without authority or destroyed, misused, modified or disclosed.
However, while TOM Organic will do its best to protect your security, no information sent over the Internet can be 100 percent secure and we cannot guarantee the security of any information you send to us or receive online. For more information on security and use of your personal details please refer to our Privacy Policy.
TOM Organic may modify, suspend or discontinue the Services available on the Site from time to time in its absolute discretion.

If you have enquiries or wish to provide feedback about this policy, please direct mail to the Privacy Officer at TOM Organic Pty Ltd


Write to us:
TOM Organic
11 Princes St
St Kilda, VIC 3182