Frequently Asked Questions
What’s the difference between an organic cotton tampon, a cotton tampon and a conventional tampon?
Our tampons are made from 100% organic cotton and nothing else.
A cotton tampon that is not certified organic is made with conventional cotton that is commonly sprayed with pesticides. Cotton is one of the worlds most heavily sprayed crops, which has an impact on our health and the environment.
The core of a conventional tampon is usually made of cellulose fibres (rayon or viscose) this is then enclosed in a synthetic polypropylene outer layer that holds the fibres together.
Do we have any synthetics or dyes in our products?
Our tampons and pads are made with 100% pure organic cotton. There are no synthetic ingredients, perfumes or dyes.
We do have to use adhesive on our pads, this is to ensure the product functions as it needs to.
How do we get our tampons so white if we don’t use chemicals?
Our products are cleaned using oxygen bleach - the problem many people have with this term is the word "bleach", oxygen bleach is not a chemical or dioxin bleach. Oxygen bleach is a process that uses sodium percarbonate – which is simply bicarbonate soda and a solid form of hydrogen peroxide (hydrogen peroxide is just water with an extra oxygen molecule) - when sodium percarbonate is mixed with water it releases oxygen – and it breaks down into nothing more than oxygen and water.
Because of the nature of our products they must be cleaned to certain standards, and we have found that oxygen bleach allows us to reach that standard with zero harm to human health or the environment.
I’m allergic to Latex. Can I use your pads?
The quick answer is yes as none of our products contain latex. But we always recommend you check with your doctor if your allergy is serious.
The entire top sheet and core in our pads and liners is made with organic cotton.
And our tampons are made with 100% organic cotton and nothing else.
Where are TOM Organic products made?
TOM is a 100% Australian owned company. All of our products are manufactured in the European Union and adhere to strict guidelines set out by the ACO (Australian Certified Organic).
Why does TOM Organic cost more?
The reason why our products are more expensive than conventional products is due to the production costs of the raw product itself i.e. the individual tampon or pad. Organic cotton is four times more expensive to produce than conventional cotton but our retail prices do not reflect this massive discrepancy in price because it would price us out of the market. Instead, as a company, we absorb this additional cost and take much smaller margins so that our products are more affordable for our customers.
Have an idea for a TOM Organic product? We are always keen to listen to our customers. Please feel free to contact us with your ideas, requests or feedback at firstname.lastname@example.org.
What does certified organic mean?
Certified Organic means the item has been grown according to strict uniform standards as verified by independent certification bodies such as the ACO (Australia Certified Organic), Australia's largest certifier for organic and biodynamic produce.
Certification includes inspections of farm fields and processing facilities, detailed record keeping and periodic testing of soil and water to ensure that growers and handlers are meeting set standards.
Organic products contain no chemicals, no harmful preservatives or additives and are GMO free.
Are TOM Organic products biodegradable or compostable?
Health and Safety regulators in Australia always recommend that sanitary products be disposed of in the rubbish. This is because they contain bodily fluids, so there is a potential health risk involved if they are composted. The same applies for nappies.
Our tampons are 100% organic cotton and are therefore 100% biodegradable under the right conditions (sun, water and the correct microorganisms). So in theory, yes, they could be composted - we haven't actually tested them ourselves to know how long they take to breakdown - but we have received feedback from customers who have done this and told us it was fine.
We have recently changed the backsheet on our sanitary pads and liners to a bio plastic, which means our regular pads, super pads and liners are now 100% biodegradable too (again, as above, under the right conditions).
Our maternity pads and nursing pads both have a polypropylene backsheet, this is a decision we’ve made due to the amount of fluid that they come in contact with.
Where does the cotton come from?
We source our cotton from various locations depending on quality and supply. At the moment, the majority of our organic cotton comes from Turkey, India and the USA. We work very closely with our manufacturing team and audit all of our facilities on a regular basis.
Does TOM test on animals, and are your products vegan?
TOM Organic does not test on animals. All new products are tested for safety during our product development process and we have been certified cruelty-free and vegan by PETA.
Click here to view our PETA certification.
Why does TOM Organic use plastic?
We are constantly working on ways to reduce this across all our products. Our tampon boxes have plastic sleeve around the twin packs to ensure the product cannot be tampered with whilst on shelf. Although this isn’t ideal, we are required by law to sell tampons in tamper proof packaging as per the TGA (Therapeutic Goods Administration); guidelines by which we are governed.
Why don’t we have twist opening wrappers on tampons?
We can't use the twist technique because we don't have a "plastic silky smooth" outer layer on our tampons that other brands have which means the twisting motion could potentially tear the tampon on opening.
Why the extra packaging on the Ultra thin regular and super pads?
At the moment, we use an internal plastic bag on our pads and liners because we are committed to health and hygiene and need to ensure the products remain tamperproof.
We know plastic isn't ideal and understand the concerns around using it. We were very hesitant to bring it to market but please know we are in the process of investigating our options to move to a suitable bioplastic material. There are many types of "bioplastics" on the market and it is important to us that we choose the right bio-plastic that works from both a functionality and environmental perspective.
Our packaging is printed on recycled or FSC certified cardboard, using soy based inks.